Need a Hand?

The way we see it, our mission is simple, and one word says it all – support.

Here’s how to get in touch with us:

Customer Support

We want to help your company be successful in the social space. Standard Customer Support is included with each Salesforce Marketing Cloud license, and offers:

  • Friendly and diligent customer support Monday through Friday
  • One business day initial response time from a Marketing Cloud support representative
  • Multi-channel case creation: email, Twitter, telephone
  • Reference numbers for easy tracking towards resolution
  • Anytime access to the Help and Training Portal, dashboard resources, including how-to guides, FAQs and video tutorials

If you’re a current Marketing Cloud customer contact your Account Executive to learn more about support options. Or, if you’re new to Marketing Cloud click the button below to get started.


Get Started