The real-time nature of social media has changed consumer expectations. You need a tool that helps you engage with customers faster, and quickly route feedback internally.
The Salesforce Social Hub™ is the first process automation engine for your socially connected organization. Quickly and efficiently track and react to comments, questions, and complaints as they happen on the social web. Automate the routing of customer service issues into the Salesforce Service Cloud, ensuring that someone is always ready to follow-up. Transform and empower your business by scaling social media across every department within your organization.
Social Hub automates Case and Content creation so that interactions are instantly tracked and associated with customer records.
Instantly categorize and route posts to the appropriate team members for a faster resolution.
Auto-update any new and important social data to existing reports so you can focus your efforts on day-to-day operations.
Use Social Hub to compare up to two years of social data and identify changes in sentimental trends over time.
Auto-correct any mislabelled manual tagging efforts from the past.
Listen for real-time customer feedback to gain valuable insights. Then automatically share this information with the appropriate people in your company to help produce better products and offer superior services.
Use Social Hub to help automate, scale, integrate and transform your organization so that you’re as social as your customers.
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