Identify and analyze conversations about your company, products and competitors with the leading social media monitoring and engagement tools. Route important insights to sales, customer service, PR and community managers for outreach and engagement.
Monitor and measure buzz around your brand, competitors and industry. Analyze trends and gain insight into what your customers want. Evaluate reaction to your campaigns and understand what content is connecting.
Build connections that create loyal brand advocates. Create a bridge between your employees and your customers. Scale engagement across your teams with workflow and automation. Develop a platform to share thought leadership.
Improve customer satisfaction. Reduce attrition rate and call volumes. Set up and manage a social customer service program. Respond in real — time to brand advocates and critics. Strengthen brand perception by publicly addressing and resolving issues about your brand or products.
Drive revenue by acquiring and qualifying leads through social channels. Discover purchase signals and point of need conversations or intercept discussions with competitors. Understand what content drives traffic and conversions.
Your customers are out there. Find conversations and funnel them straight to your Salesforce CRM.
You’ve located the conversations that matter most. Identify sentiment, demographics, trends and more from social posts. Learn more about social listening insights, powered by Radian6.
Gain insights about every conversation happening online about your brand, products, competitors and industry trends, and respond in real time.
Empower marketers with tools to manage and schedule posts and publish content with social apps — all supported by analytics and insights.
Apr 23, 2013
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