Salesforce Marketing Cloud Blog
The Diminishing Distinction Between Marketing and Customer Service (and What to Do About It)
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The Diminishing Distinction Between Marketing and Customer Service (and What to Do About It)
In just the last few years, customer service has begun…
50 Things I Learned About Social Media, the Hard Way
Whether you’re an early adopter or you’ve just started dabbling…
How Much Does Social Media Friendship Cost?
The conversations about ROI, the budgeting for social media, the…
Fantastic Friday (Social Media) Reading
It’s that time again—time to share some great thoughts from…
Engagement: It's Not Just a "Marketing Thing"
We’ve been talking a lot about various aspects of engagement…
Are You Ready to Add the Social Layer to Your CRM Strategy?
Although there is not a domestic bone in my body,…
Reactivating and Retaining Customers Through Social Channels
Massing large amounts of fans or followers is pointless if you…