Guest Blogger


4 Steps to Get Conversions with Social Media

2013 is in full swing and just like last year,…

Social Customer Service Lessons from 280 Tweets Over 26 Days

Five weeks ago, I launched a research project called, “The…

Social Media Marketing: Understanding the New Consumer Mindset

Remember when “You” were chosen as Time Magazine’s Person of…

3 Unique Qualities of Chinese Social Media

US policy toward China played a key roll in the…

6 Tips For Creating a Likeable Hospital Blog

Likeability matters in any organization and blogging can help. Oftentimes,…

Twitter: It Isn’t Just For Engagement Any Longer

Twitter, likely the most widely used real-time social media channel…

Social Media Statistics: What is a Small Business to Do?

Step-by-Step Guide to Tracking your Twitter Stats If your company…

Give Your Brand a Voice with Social Media

“Service with a smile,” has long been the mantra of…

We All Take Vacation

As human beings we all need to “shut down” once…

Don't Just Run Reports – Read Them to Gather Competitive Intel

There have been some great posts published here in addition…