community management


12 Characteristics of a Successful Community Manager

In my last post, I discussed the value of community management and…

The State of Online Community Management

Community management has become firmly entrenched in the marketing and…

5 Social Media Steps to Earn Customer and Organizational Trust

Social media engagement is vital to help brands build and…

Social Media Discussion with Salesforce Marketing Cloud’s Twitter Chats

There is no question that our Community Managers love engaging…

3 Reasons You Need a Social Media Playbook NOW

Last week I was honored to sit on the panel,…

Community Managers: The Foundation of Companies that Connect with Customers

Marc Benioff said it best: “It starts with listening.”  Use…

13 Social Media Tips from Community Managers

Today is Community Manager Appreciation Day. Started by Jeremiah Owyang…

Why You Should Definitely, Totally, 100% NOT Delete Your Facebook Page

So you’ve done all the hard work to establish a…

5 Tips to Take to Your Social Media Listening and Engagement to the Next Level

Let’s say you’ve taken the plunge into the social media…

Taking the Mystery Out of Defining Social Media Engagement

Depending on whom you speak to, defining social media engagement…