Heather-Anne MacLean
About the author:
Heather-Anne MacLean is Manager of Engagement and Influencer Relations for the Salesforce Marketing Cloud. She is an award winning marketing and PR professional, a contributor to PR News, Workplace Review and public speaker. Heather is passionate about all things PR, gardening, cooking and her rough coat collie. You can reach out to Heather at @MacLeanHeather.
Posts by Heather-Anne MacLean
5 Social Media Strategies to Connect with Customers
Social media has enabled our customers, prospects and employees to…
5 Social Media Engagement Tips from an Astronaut
What does a former Air Force Fighter Pilot and Canadian…
Social Media Discussion with Salesforce Marketing Cloud’s Twitter Chats
There is no question that our Community Managers love engaging…
6 Keys to Customer Connection with Social Media Listening
This social media listening post is co-written with Neil Crist,…
Community Managers: The Foundation of Companies that Connect with Customers
Marc Benioff said it best: “It starts with listening.” Use…
13 Social Media Tips from Community Managers
Today is Community Manager Appreciation Day. Started by Jeremiah Owyang…
The Power of the Salesforce Social Media Command Center at CES
This post originally appeared on the Salesforce blog. Social media…
5 Tips to Take to Your Social Media Listening and Engagement to the Next Level
Let’s say you’ve taken the plunge into the social media…