TekSavvy is one of Canada’s leading independent Internet service providers (ISP) for both homes and businesses. They understand the important role social media plays in their customers’ lives, so they strive to keep them online and connected.
TekSavvy has an established social presences on Facebook, Twitter, YouTube, Google +, Reddit, as well as a WordPress blog, and since adopting a social media strategy, “the business literally has taken off.”
Their support team is using social to detect issues in real-time to correct problems more quickly and turn around the customer experience – before they have to pick up the phone. The Salesforce Marketing Cloud is also helping TekSavvy feed their lead generation program and social campaign efforts.
Learn more about the work TekSavvy is doing in social media in this new case study.